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COVID-19 Updates & Hours

posted on Monday, March 8, 2021 in Community News

Northwest Bank COVID-19 (Coronavirus) Resource Page


Current Bank Hours  Schedule An Appointment

Before entering our lobbies please read through our recommendations to help keep our employees, customers and community safe.


Our Customer Service Center can assist you with any questions or help with setting up any online and mobile services. Contact us at 1-800-678-4105, Monday – Friday, 7:00 a.m. – 7:00 p.m. Saturday, 9:00 a.m. – 1:00 p.m or email at

Send a Question   Request An Appointment


Our drive-up lanes, Smart Deposit ATMs, new Live Banker (where available) and digital services are open and available as regularly scheduled for all our locations.

Our bankers will be proactively contacting any customers who require timely service, such as mortgage closings and loan signings. We encourage you to access your account(s) from home using our online and mobile banking resources.  Manage your money conveniently through your Online banking or your Northwest Bank Mobile app.

Mobile Banking   Online Banking

  • Use Online and Mobile Banking to:
  • Check your account balance
  • Deposit checks from your phone
  • Transfer money between your Northwest Bank accounts
  • Pay bills and set up payees
  • View transaction history

Transaction FRom your car From your Computer From your Phone/Tablet
Check My Balance ATM, Drive-Up, Live Banker Online Banking Mobile Banking or Call Customer Service
Transfer Funds Drive-Up, Live Banker Online Banking Mobile Banking or Call Customer Service
Deposit a Check ATM, Drive-Up, Live Banker Mobile Deposit (Mobile Banking) 
Withdraw Cash ATM, Drive-Up, Live Banker
Send Money to Friends & Family Online Banking (Zelle®) Mobile Banking (Zelle®)
Open an Account Mobile Banking or Call Customer Service
Get a New Debit Card Call Customer Service
Get a New Credit Card Call Customer Service
Set-Up Direct Deposit Call Customer Service
Report Fraud Call Customer Service
Report a Lost/Stolen Card Call Customer Service
Apply for a Personal/Auto Loan or Call Customer Service
Apply or get a Pre-Approval for a Mortgage Loan Mortgage Center App or Call Customer Service
Account Questions (Overdrafts, disputes, etc.) Call Customer Service
Speak to a Banker or Financial Advisor Call Customer Service

Our Customer Service Center is available at 1-800-678-4105, Monday – Friday, 7:00 a.m. – 7:00 p.m.  Saturday, 9:00 a.m. – 1:00 p.m CST.

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The security of your financial information is very important.  Fraudsters and hackers are using the disease outbreak as a tool to obtain individuals personal financial information.  Visit our Security & Fraud Newsroom for tips on how to be suspicious, be protective, be proactive, be calm and be informed on how to protect you from financial fraud.

Northwest Bank offers many security features to keep you informed about the transactions happening in your accounts.

For more information and tools to help you spot and protect your accounts visit our Security Centers. 

Personal Security Center  Business Security Center  Debit Card Fraud Protection 

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