E-Banking Support:Stay on top of your finances with NB Account Alerts. Enjoy peace of mind wherever you go.

Call 1-888-969-1265, Monday through Friday 7AM-7PM and Saturdays 9AM-1PM CST.
(Internet/Mobile Banking and BillPay)

General Customer Support

Call 1-800-678-4105, Monday through Friday 7AM-7PM and Saturdays 9AM-1PM CST.

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credit card icon  Cardmember Service: For questions about your Northwest Bank Credit Card or to report a Lost or Stolen Card 24-Hour Cardmember Service: 800-558-3424

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Extended Customer Service Center Hours!

Contact our customer service team at 1-800-678-4105 or info@bank-northwest.com

our customer service center hours are M-F 7 am to 7 pm cst and Saturday 9 am to 1 pm cst

CONTACT US FOR THESE TYPES OF ITEMS 

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Need help after hours or suspect fraudulent activity on your cards?

WE RECOMMEND SAVING THESE NUMBERS IN YOUR PHONE

  • Northwest Bank Debit/ATM Card: Contact a Northwest Bank Representative M-F from 7:00 am - 7:00 pm or Saturday 9:00 am - 1:00 pm at 1-800-678-4105.During after hours, please contact the Card Processing Center at 1-800-472-3272

  • Northwest Bank Credit Card: For questions about your account or to report a Lost or Stolen Card contact the 24-Hour Cardmember Service at 800-558-3424.

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We are here to help!

Send us a quick message and our Customer Service Team will follow up with you. Thank you! 

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