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Privacy & Security

We respect your right to confidentiality and take every possible measure to ensure that your personal information remains personal. In short, we work hard to earn your confidence and preserve your trust.

We value your business and hope you will remain with us for many years to come. If you ever have questions or concerns about the integrity of your account information - please don't hesitate to give us a call or come in to talk to our staff.

This privacy disclosure is being issued to comply with the provisions of the Gramm-Leach-Bailey Act governing the privacy of consumer financial information.

Customer Identification Notice

IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW ACCOUNT To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. What this means to you: when you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may ask to see your driver's license or other identifying documents.

Internet Privacy Policy

In continuing our commitment to provide quality service to our customers, Northwest Bank has adopted the following privacy statement for officers, directors and employees. This privacy statement applies to individuals (consumers) and Northwest Bank reserves the right to amend it at any time.

Our Internet Web Site

Visitors to the Northwest Bank web site remain anonymous. We do not collect personal identifying information about site users, unless you choose to provide such information to us. Standard software is used to collect and store ONLY the following non-identifying information about our visitors: the name of the domain from which you access the Internet (for example,, if you are connecting from an America Online account, or if you are connecting from Iowa State University’s domain); the date and time you access our site; and the Internet address of the web site from which you linked directly to our site. If you submit an online application, it will be transmitted over a secure connection using encryption and will alert you to this fact. This is the case where confidential information, such as your account number or social security number is requested. Visitors may elect to provide us with personal information via e-mail or our feedback form. This information is used internally, as appropriate, to handle the sender’s request and manage the Northwest Bank web site. It is not disseminated or sold to other organizations. Visitors should, however, keep in mind that e-mail is not necessarily secure against interception. If you do not agree with the use of this information, or are not comfortable with the level of privacy, please use the clear button in on-line forms, or cancel an e-mail before it is sent. Visitors should call us directly at 800.678.4105 if requests or statements include sensitive or private information, such as your account numbers, credit card numbers or social security number. Northwest Bank will never ask you for your Personal Identification Number (PIN) for your Northwest Bank ATM card or Debit card. If you are asked for this information, please call 800.678.4105 and report it to our Deposit Services Department immediately.

Our Collection, Use and Retention of Customer Information

We collect, use and retain information about our customers only where we reasonably believe it would be useful in administering our business, and providing products, services and other opportunities to our customers. We may collect and retain information available from public records, market research and credit reports, as well as information you provide to us, only for specific business purposes. We use information to protect and administer our customers’ records, accounts and funds, to comply with certain laws and regulations, to help design or improve our products and services, and to understand your financial needs and provide you quality products and outstanding service. If you send us an e-mail, we may retain the content of the e-mail and your e-mail address in order to respond to questions or concerns you may have expressed.

Our Maintenance of Accurate Information

We have implemented procedures to help assure that our customers’ financial information is accurate, current and complete in accordance with commercially reasonable standards. While some procedures are required by federal or state law, we also have procedures for responding to requests to correct inaccurate information in a timely manner, and to update information and remove old information. Customers should notify us immediately at 800.678.4105 or 1607 W. 18th St. Spencer, IA 51301 if they receive information regarding their relationship with us that they believe to be inaccurate.

Limited Employee Access to Information

We have procedures and security levels that limit employee access to personally identifiable information to those with a business reason to know such information. The importance of confidentiality and customer privacy is addressed through compliance training and other sources on an on-going basis. Appropriate disciplinary measures are taken to enforce employee privacy responsibilities.

Maintaining Customer Privacy in Business Relationships with Outside Third Parties

At times it is necessary to provide personally identifiable information about our customers to a third party such as a vendor or service company we hire to provide support or services for one or more of our products. These vendors and service companies agree to safeguard our confidential customer information and must abide by applicable law. We may also share customer information with affiliates in accordance with federal banking regulations.

Protecting Children

Northwest Bank does not knowingly solicit data from children, and we do not knowingly conduct on-line marketing to children. We recognize that protecting children’s identities and privacy on-line is important and that the responsibility to do so rests with both the on-line industry and with parents.

If you believe Northwest Bank has misused information obtained through our relationships with you or through our web site, or if you have questions or concerns regarding this privacy policy, please contact us at 1607 W. 18th Street, Spencer, IA 51301, to resolve any disputes.

For additional information concerning Northwest Bank’s customer privacy policies, please see the following notice:

Our Privacy Disclosure Policy

We have never shared nonpublic personal information except as permitted or required by law, and we will continue to protect your privacy.

Categories of Information That We May Collect

We collect nonpublic personal information about you from the following sources:

  • Information we receive from you on applications or other forms, such as: your name, address, social security number, assets, and income.
  • Information about your transactions with us, our affiliates, or others, such as: your account balance, payment history, parties to transactions, and credit card usage.
  • Information we receive from a consumer reporting agency, such as: your creditworthiness and credit history.


We may also collect information from you when you visit our web site through the use of cookies, which are pieces of information stored directly on the computer you are using. Cookies can contain a variety of information, such as a simple count of how often you visit a web site or information that allows customization of a web site for your use. Anytime a cookie is used, personal information is encrypted for our use only and protected from third party access.

Categories of Information That We Disclose

We do not disclose any nonpublic personal information about our customers or former customers to anyone, except as permitted or required by law.

Disclosure As Permitted By Law

We may disclose all of the information we collect, as described above, to affiliates, service providers (for example - check printing companies, data processing companies) and companies that perform marketing services on our behalf (for example - bulk mailing companies, direct marketing companies, market research firms, and marketing consultants) or to other financial institutions with whom we have joint marketing agreements (for example - financial service providers, including other banks, insurance underwriters and agents, securities brokers or dealers, investment companies or mortgage companies).

Confidentiality and Security

We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your non-public personal information.    

This is the web site of Northwest Bank.
Our address is 1607 W. 18th Street, Spencer, IA 51301
We can be reached via e-mail at
Our telephone number is 800.678.4105.

Northwest Bank Site Operators:

Marketing Director
Marketing Assistants

Information Collected:

We respect the privacy of children and do not collect any more personal information than reasonably necessary to enable them to participate in the activities we offer at our web site. With respect to our online information collection practices from children under 13 years of age, we collect the following types of personal information directly from children online: e-mail address, first and last name, age and telephone number. Please note that parents may consent to the above collection and use of information without necessarily consenting to the disclosure of that information to third parties. With respect to the collection by other organizations of personal information from children at our site, our policy is: we do not have any agreements with outside organizations to collect personal information at our site.

Use and Sharing of Information:

The information we collect from children is used to respond to children's specific requests to participate in activities such as contests or sweepstakes. We do not share children's personal information with anyone other than those who provide support for the internal operations of the web site and our agents (e.g., contractors who provide fulfillment services or technical support to the web site). All third parties with whom we share information have agreed to maintain security and integrity of personal information.

Parental Review:

Parents can review the information that we have collected from their children online, prevent the further use, collection or maintenance of such information; or direct the deletion of their children's personal information by calling us at the telephone number provided above, e-mailing us at the above address or writing to us at the above address.     


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