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Coronavirus COVID-19 Readiness

posted on Friday, March 13, 2020 in Community News

Here at Northwest Bank we take our customers' and bankers' health very seriously. We are committed to providing the very best customer service during the coronavirus outbreak. You can be confident you will have access to our banking products and your accounts at all times.

The U.S. community banking industry is among the best prepared in the world to withstand unforeseen events such as the coronavirus. Northwest Bank has a business continuity plan in place to protect our customers, our employees, and our communities. 

We want you to have confidence that you can access your money and accounts from anywhere at anytime with Northwest Bank Online and Mobile Banking.  

If you haven't already: 

Enroll in Online Banking  Enroll in Mobile Banking 

You'll be able to: 

Open An Account Online |  You can open a checking or savings account easily and securely right from your computer or phone. Open An Account Now. 

Manage Your Accounts on the Go | View account activity and balances, pay bills, transfer funds and more.

Deposit Checks | Use ACH and direct deposit to ensure your paycheck or social security deposits remain secure and uninterrupted.  Use Mobile Deposit to deposit checks into your account using your phone's camera. 

Send & Receive Money Using Zelle® |  a fast, safe way to send money to your friends and family, right from your Northwest Bank mobile app. 

Make Payments | Use BillPay, rather than writing checks to the same payee each and every month, you establish a payee list. Then each month it's just a matter of pointing and clicking on a payee and entering a date and amount that you would like to pay. You have the option of scheduling payments or setting up recurring payments. You have the control to make your payments when you want to.

Transfer Funds | Move funds between your accounts and schedule transfers.

ATMs| Northwest Bank Cardholders can access cash at more than 25,000 ATMs across the United States without paying surcharge fees. Just look for the Northwest Bank or MoneyPass® logo on the ATM.  Locate an ATM near you today!

We Are Here to Help 

Contact our Customer Service Center at 1-800-678-4105 for assistance in setting up any of our services. Our Customer Service Center hours are Monday - Friday, 7:00 a.m. - 7:00 p.m. and Saturday, 9:00 a.m. - 1:00 p.m.

Our branch teams are available and ready to help you.  We’ve ensured that our branches, include ATM screens and keypads, are cleaned daily with EPA-approved disinfectants and we have hand sanitizer available in our branches.

How are fraudsters and hackers using the outbreak 

Fraudsters and hackers are using the disease outbreak as a tool for phishing, spear-phishing and social engineering to obtain customer financial information.   We want to provide you with some information and tools that you can use to help spot and protect your accounts from a cyber security attack.  

Personal Security Center  Business Security Center  Debit Card Fraud Protection 

Northwest Bank offers many security features including 

Our bankers are closely monitoring the situation and, should developments warrant, we will reach out to you with updates. We understand the challenges the coronavirus presents, and our thoughts are with those who have been personally impacted. At Northwest Bank, we are following the recommendations of the Centers for Disease Control to prevent the spread of this virus and we hope you'll do the same.

If you would like more information, the BEST and most RELIABLE sources of information are the Centers for Disease Control and Prevention ( and the Iowa Department of Public Health (

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