To take advantage of the latest operating system security, technology, and features, we align our banking app with current device and OS capabilities. In order to keep your financial information secure, we have disabled our app’s functionality on certain devices based on specific settings that we have identified that cause security vulnerabilities.
Please see this list of known vulnerabilities and resolutions that you can try to make your phone more secure and re-enable access to our mobile banking app.
- Android- ADB/USB Debugging Issue
- Error Message: "This app's security policy prevents the use of Android Debug Bridge and/or USB debugging. Please turn this setting off via the device settings and relaunch the app."
- To resolve this issue, you should disable USB Debugging on your device.
- Android - Clickbot
- Error Message: “We’ve detected the use of automated click programs in combination with this app. The app’s security policies do not allow automated click program.”
- Summary: Automated clickbot is in reference to another app that is installed on your phone. When our last mobile update took place, for security reasons, anyone with an “automated clickbot” app installed on their phone was unable to login to their online banking through the mobile app.
- Apps known to cause this error: Auto Clicker, Click Assistant, E-Robot, Droid Automation, Macro Droid, Auto Input, 1Password, RoboForm, Keeper, LastPass.
- To resolve this issue, please locate and remove the automated click program from your phone.
- Android - OS 7 Crashes
- Error Behavior: App crashing when Accessibility is enabled and user double taps on any item on the app.
- Google does not support Android 7 anymore. Fiserv is depreciating this OS.
- To resolve this issue, upgrade to a newer OS if possible. Hard close the app and re-launch.
- Android - LG Devices - LGV30 OS 8, LGV40 OS 9, LGV50 OS 9, LG G7 ThiQ OS9
- Error Behavior: Unable to launch LG devices as the apps crash on launch.
- Open defect, Fiserv is working to resolve in an upcoming release.
- To resolve this issue, upgrade to a newer OS if possible. Hard close the app and re-launch.
A new version of the Northwest Bank Mobile App was released to the Google Play Store on April 8, 2022, which addresses several known access issues for our mobile app for Samsung Galaxy S21, S22, A series phones, as well as older devices running Android 8.0 . If you are experiencing issues, we recommend to take the following steps:
- Uninstall the Northwest Bank Mobile App from your android phone.
- Restart your device.
- Install the updated Northwest Bank Mobile App. (version 21.3.50)
Additional Ways to Access Your Account(s)
Currently our recommended workaround would be to use the browser on your mobile device or you can access your account(s) by logging into your online banking at NW.bank. [Mobile deposit is not available through online banking.]
For further assistance you can contact our eBanking Support at 1.888.969.1265 to speak with a member of our support staff.