To maintain the highest level of service for our customers, we will be performing a scheduled maintenance routine on Saturday, June 19th from 10:00 pm CST until 11:00 pm CST. During this time, Personal and Business Online & Mobile Banking access will be unavailable. Thank you.
COVID-19 Updates & Hours Paycheck Protection Program Schedule An Appointment
Schedule An Appointment | You can request an in-person or over the phone appointment at any of our bank locations, please complete this form and a banker will follow up with you.
Call 1-888-969-1265, Monday through Friday 7AM-7PM and Saturdays 9AM-1PM CST.
(Internet/Mobile Banking and BillPay)
Call 1-800-678-4105, Monday through Friday 7AM-7PM and Saturdays 9AM-1PM CST.
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Cardmember Service: For questions about your Northwest Bank Credit Card or to report a Lost or Stolen Card 24-Hour Cardmember Service: 800-558-3424
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Debit and ATM cards are a convenience it's hard to imagine living without. Using debit and ATM cards makes it easier than ever to make purchases and payments, but it also makes it easier to overdraw a checking account and incur fees associated with overdraft protection services. As a result federal lawmakers have created new rules governing overdraft protection programs.
You now have an option concerning whether you want to continue to have our overdraft service cover your ATM or one-time debit card transactions. Please take note that this opt-in rule applies only to ATM and everyday debit card transactions and does not pertain to overdraft protection services associated with written checks or recurring debit transactions, such as regularly scheduled bill payments.
It's important to have the convenience of being able to count on making purchases anytime-anywhere. Northwest Bank's overdraft protection is designed with your protection and convenience in mind. The vast majority of our customers do not overdraw their accounts and incur fees, however life doesn't always go according to plan, and overdrafts do occur. Without overdraft protection, your ATM and one-time debit card transactions may be declined if you attempt to make a transaction without sufficient funds.
For existing accounts: If you opt-in nothing will change on your account, everything remains the same and you will continue to receive all of the same benefits of our Overdraft Protection services.
If you do not opt-in your ATM and one-time debit card transactions will NOT be protected under Northwest Bank's overdraft protection unless you opt-in.
Complete the on-line consent form below and read the consent form information and click submit at the bottom of the page, you will receive an email. If you have questions please feel free to visit any Northwest Bank location or call us at 1-800-678-4105. We will be happy to answer any questions you have.
An overdraft occurs when you do not have enough money in your account to cover a transaction, but we pay it anyway. We can pay your overdrafts in two different ways:
This notice explains our standard overdraft practices.
We DO authorize and pay overdrafts for the following types of transactions:
We DO NOT authorize and pay overdrafts for the following types of transactions unless you ask us to (See below):
We pay overdrafts at our discretion, which means we do not guarantee that we will always authorize and pay any type of transaction. If we DO NOT authorize and pay an overdraft, your transaction will be declined.
Under our standard overdraft practices:
If you also want us to authorize and pay overdrafts on ATM and everyday debit card transactions call 800-678-4105 or complete this form.
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