Please note that all Northwest Bank locations will be open during normal business hours on Monday, October 12, in observance of Columbus Day.
While you may conduct your banking transactions in our offices and through digital banking, certain transactions and payments may not be processed until the next business day due to the Federal Holiday. Thank you for banking with Northwest Bank!
We are converting our Online Banking and Mobile Banking platform to provide an enhanced experience, improved functionality, and new tools to help you manage your finances.
First-Time Login | What Will Convert Over | What Is New | Conversion Downtime | Important Dates | FAQs
We are excited to share that we will be introducing a new online and mobile banking platform on October 21st! While many of the features and services you use today will remain familiar, our new platform provides a stronger foundation for future improvements and expanded capabilities as digital banking continues to evolve. This conversion will also ensure we’re able to continue delivering secure, dependable banking experience for years to come. Our goal is to make this conversion as smooth as possible.
GET READY WITH THIS SIMPLE CHECK LIST BELOW. COMPLETING THESE STEPS NOW WILL HELP ENSURE A SMOOTH TRANSITION IN OCTOBER.
âś… Your accounts will remain the same.
âś… Your Username and Password will remain the same.
âś… If you normally log in using biometrics (Face ID or Fingerprint ID):
âś… Before the conversion, please verify that your phone number is up to date in Online Banking:
▶️ View Our First-Time Login Demo
✅ You’ll continue to access your accounts just as you do today, either by visiting www.NW.bank or through the Northwest Bank Mobile Banking App.
âś…During your first login after the conversion on October 21, 2026:
âś… There may be actions you'll need to take after the conversion. Continue to check back on this page for updates throughout our conversion.
Your Accounts, All in One Place
Beginning October 21, 2026, managing your accounts will be easier than ever.
With our new online banking experience, you'll be able to view all the accounts you're authorized to access with a single login, giving you a complete view of your financial relationships in one convenient place.
Whether you have access to:
You'll be able to access and manage them all from one online banking profile.
One login. One convenient view. All the accounts you manage, in one place.
Your username, password, and account information will remain the same after the upgrade. You can continue using your current username and password to log in through Online Banking or the Northwest Bank Mobile Banking App. There is no need to create a new username or password. Existing Online & Mobile Banking users will not need to re-enroll.
No action is needed. Your BillPay and Zelle® payees, scheduled and recurring payments, recurring internal transfers, and up to 6 months of payment and transfer history will remain intact through the conversion.
We're committed to making this transition as smooth as possible. In the weeks ahead, we'll continue to provide important updates, resources, and reminders to help you prepare.
➡️We encourage you to plan ahead by completing any time-sensitive transactions, transfers and payments before the conversion. Rest assured, any previously scheduled payments or recurring transfers will be processed according to their scheduled dates.
➡️Please continue to reference our timeline leading up to our conversion. Once the conversion is complete and live on October 21st you'll be able to enjoy new features and an improved banking experience.
The services below will be unavailable at the beginning of this day.
If you have questions or need assistance with your banking needs, we encourage you to stop by any Northwest Bank location or call us at 800-678-4105. Our team is here to help and will be happy to answer your account questions.
Our upgraded Online and Mobile Banking platform features a refreshed design, improved navigation, enhanced security, and new self-service tools to help you manage your finances with greater ease and confidence. You'll continue to enjoy the convenient services you use today, along with an improved banking experience across all your devices.
All Your Accounts. One Login.
In addition, beginning October 21, 2026, you'll be able to view all the accounts you're authorized to access with a single login. Whether they're personal, business, nonprofit, or other authorized accounts, you'll have one convenient view in your online banking.
The SecureNow login security feature helps guard your personal information by adding another layer of identity verification to online financial interactions.
We are converting to a new digital banking platform to provide enhanced security, improved functionality, more modern experience, and additional self-service features.
The new Online and Mobile Banking experience will be available beginning October 21st. Additional information regarding timing and any service interruptions will be communicated before conversion weekend.
No. Existing Online Banking users will not need to re-enroll.
Please make sure you know:
If you do not know your username or password, please reset your credentials before conversion or use the "Forgot Username" or "Forgot Password" options after conversion.
You may also contact Northwest Bank for assistance at 1-800-678-4105.
Yes. The information that will be transferred to the new system:
Customers may need to:
Many basic alerts will transfer; however, certain custom alerts may need to be recreated after conversion. Additional instructions will be provided on this conversion landing page. Continue to check back often.
Text Banking will no longer be available.
Customers are encouraged to use the enhanced Account Alerts available in the new Online and Mobile Banking platform.
Personal banking customers will not need to download a new Northwest Bank Mobile Banking App. They will be required to update our app on the morning of 10/21.
No. During your first login, you will need to enter your username and password.
After successfully logging in, you may re-enable biometric authentication if your device supports it.
Some new features include:
Credit Sense is a free tool that allows you to:
Yes. However, some customers may be required to review or reaccept terms and conditions after conversion.
Yes. Existing BillPay payees, payment history, and scheduled payments are expected to transfer.
We recommend reviewing any upcoming scheduled payments after conversion.
Yes. The new platform includes enhanced authentication and security features designed to help protect your information.
