We are converting our Online Banking and Mobile Banking platform to provide an enhanced experience, improved functionality, and new tools to help you manage your finances.
First-Time Login | What Will Convert Over | What Is New | Conversion Downtime | Important Dates | FAQs
We are excited to share that we will be introducing a new online and mobile banking platform on October 21st! While many of the features and services you use today will remain familiar, our new platform provides a stronger foundation for future improvements and expanded capabilities as digital banking continues to evolve. This conversion will also ensure we’re able to continue delivering secure, dependable banking experience for years to come. Our goal is to make this conversion as smooth as possible.
GET READY WITH THIS SIMPLE CHECK LIST BELOW. COMPLETING THESE STEPS NOW WILL HELP ENSURE A SMOOTH TRANSITION IN OCTOBER.
âś… Your accounts will remain the same.
âś… Your Username and Password will remain the same.
âś… If you normally log in using biometrics:
âś… Before the conversion, please verify that your phone number is up to date in Online Banking:
▶️ View Our First-Time Login Demo
✅ You’ll continue to access your accounts just as you do today, either by visiting www.NW.bank or through the Northwest Bank Mobile Banking App.
âś…During your first login after the conversion on October 21, 2026:
âś… There may be actions you'll need to take after the conversion. Continue to check back on this page for updates throughout our conversion.
Your username, password, and account information will remain the same after the upgrade. You can continue using your current username and password to log in through Online Banking or the Northwest Bank Mobile Banking App. There is no need to create a new username or password. Existing Online & Mobile Banking users will not need to re-enroll.
We're committed to making this transition as smooth as possible. In the weeks ahead, we'll continue to provide important updates, resources, and reminders to help you prepare. We encourage you to review the key dates below and complete any time-sensitive transactions, transfers, or payments before the conversion begins.
➡️We encourage you to plan ahead by completing any time-sensitive transactions, transfers and payments before the conversion. Rest assured, any previously scheduled payments or transfers will be processed according to their scheduled dates.
➡️During our conversion beginning October 19, Online and Mobile Banking services may be temporarily unavailable. This means you may not be able to view account balances, review transactions, or transfer funds. We recommend planning ahead and keeping alternative payment options available during this time.
➡️Please continue to reference our timeline leading up to our conversion. Once the conversion is complete and live on October 21st you'll be able to enjoy new features and an improved banking experience.
Our upgraded Online and Mobile Banking platform features a refreshed design, improved navigation, enhanced security, and new self-service tools to help you manage your finances with greater ease and confidence. You'll continue to enjoy the convenient services you use today, along with an improved banking experience across all your devices.
The SecureNow login security feature helps guard your personal information by adding another layer of identity verification to online financial interactions.
We are converting to a new digital banking platform to provide enhanced security, improved functionality, more modern experience, and additional self-service features.
The new Online and Mobile Banking experience will be available beginning October 21st. Additional information regarding timing and any service interruptions will be communicated before conversion weekend.
No. Existing Online Banking users will not need to re-enroll.
Please make sure you know:
If you do not know your username or password, please reset your credentials before conversion or use the "Forgot Username" or "Forgot Password" options after conversion.
You may also contact Northwest Bank for assistance at 1-800-678-4105.
Yes. The information that will be transferred to the new system:
Customers may need to:
Many basic alerts will transfer; however, certain custom alerts may need to be recreated after conversion. Additional instructions will be provided on this conversion landing page. Continue to check back often.
Text Banking will no longer be available.
Customers are encouraged to use the enhanced Account Alerts available in the new Online and Mobile Banking platform.
Personal banking customers will not need to download a new Northwest Bank Mobile Banking App. They will be required to update our app on the morning of 10/21.
No. During your first login, you will need to enter your username and password.
After successfully logging in, you may re-enable biometric authentication if your device supports it.
Some new features include:
Credit Sense is a free tool that allows you to:
Yes. However, some customers may be required to review or reaccept terms and conditions after conversion.
Yes. Existing BillPay payees, payment history, and scheduled payments are expected to transfer.
We recommend reviewing any upcoming scheduled payments after conversion.
Yes. The new platform includes enhanced authentication and security features designed to help protect your information.
