We are converting our Online Banking and Mobile Banking platform to provide an enhanced experience, improved functionality, and new tools to help you manage your finances.
Logging In For the First Time After Conversion | ACH Users | Remote Deposit Users | Wire Manager Customers | What Will Convert Over | Conversion Downtime | FAQs
We are excited to share that we will be introducing a new online and mobile banking platform on October 21st! While many of the features and services you use today will remain familiar, our new platform provides a stronger foundation for future improvements and expanded capabilities as digital banking continues to evolve. This conversion will also ensure we’re able to continue delivering secure, dependable banking experience for years to come. Our goal is to make this conversion as smooth as possible.
GET READY WITH THIS SIMPLE CHECK LIST BELOW COMPLETING THESE STEPS NOW WILL HELP ENSURE A SMOOTH TRANSITION IN OCTOBER.
✅ Your accounts will remain the same.
✅ Your Username and Password will remain the same.
✅ Before the upgrade, please verify that your email address is up to date in your Business Online Banking Account:
When your new Business Online Banking becomes available on October 21, you'll log in using your existing Username and a Password that you establish through the Forgot Password process.
 | The Digipass for Business Banking app will be replaced by the OneSpan Mobile Authenticator app.
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✅ MOBILE BANKING USERS:
As a convenience after our conversion, Business and Personal Mobile Banking Customers will use the same Online Banking login and Mobile Banking app.
Our Northwest Bank Mobile Banking app can be downloaded from the App Store or Google Play Store. This app is called "Northwest Bank Mobile Banking."
Beginning October 21, you will use the Northwest Bank Mobile Banking App to access your accounts. You may delete the Northwest Bank Business Banking Mobile App from your device.
✅During your first login after the conversion on October 21, 2026:
✅ There may be actions you'll need to take after the upgrade. Continue to check back on this page for updates throughout our conversion.
✅ Your ACH participants will remain available in the new system for your convenience.
✅ To ensure a smooth transition, any ACH file with an effective date of October 21 must be submitted and approved in the ACH system by 5:00 p.m. on October 19. ACH files effective October 22 and beyond can be submitted after the conversion is complete on October 21, giving you full access to our enhanced platform.
✅ Scheduled ACH payments, including recurring payments, with an effective date of October 22nd or later will not transfer to our new platform. After the conversion, you'll need to re-establish any ACH payments you wish to continue.
✅ ACH prefunding will automatically be applied in the new plaftorm after conversion. There is no action needed on your part. For any questions regarding this feature, please contact your Treasury Management Representative.
ACH TEMPLATES:
ACH history will not convert to the new system, so if you would like to save previously sent ACH payments or collections for future use, please save them as an ACH template in your current online banking platform by end of day on October 9, 2026.
To convert a previously sent ACH into an ACH Template:
✅ Your Remote Deposit Capture service will continue to function as it does today, with no action required on your part during our conversion.
✅ As we complete our conversion, Remote Deposit and Mobile Deposit services will be temporarily unavailable on October 20. If you need to make a deposit that day, our branch team will be happy to assist you. Digital deposit services will resume on October 21.
✅ Wire history will not transfer to the new system and will not be available after the conversion. If you need historical wire payment information after the upgrade, Northwest Bank will have access to prior wire records and can assist you upon request.
✅During our conversion, Online and Mobile Banking services will be unavailable. If you need to complete a wire transfer on October 20, simply contact or stop by your local Northwest Bank location. Our team is here to assist you and ensure your banking needs continue to be met throughout the transition.
✅ There will be no changes to your Positive Pay service as part of the conversion. Your Positive Pay system will continue to function as it does today.
Existing Online Banking users will not need to re-enroll. Personal and Business Customers will access both Online Banking and Mobile Banking using a single login experience. Beginning October 21, you can download the new Northwest Bank Mobile Banking app from the Apple App Store or Google Play Store.
Your BillPay payees, recurring payments and transfers, and up to 6 months of payment and transfer history will remain intact through the conversion.
Your Account Alerts will migrate to the new platform so you can continue staying connected to your accounts. Any existing text and email alerts will transfer automatically; however, push notification alerts will need to be set up again after conversion. Be sure to review your current alert settings in your Online or Mobile Banking account and note any push notifications you'd like to re-establish after the conversion.
If you use Quicken® or QuickBooks®, you will need to reconnect your accounts to restore the connection between Quicken/QuickBooks and your bank. During this process, be sure to link your bank account to your existing Quicken or QuickBooks account rather than creating a new one.
Your historical transaction data and account history will remain unchanged. Once your accounts are reconnected, you will continue to have access to your existing account history.
We're committed to making this transition as smooth as possible. In the weeks ahead, we'll continue to provide important updates, resources, and reminders to help you prepare. We encourage you to review the key dates below and complete any time-sensitive transactions, transfers, or payments before the conversion begins.
➡️We encourage you to plan ahead by completing any time-sensitive transactions, transfers and payments before the conversion. Rest assured, any previously scheduled payments or transfers will be processed according to their scheduled dates.
➡️During our conversion beginning October 19 at 6:00pm CST, Business Online and Mobile Banking services will be unavailable. This means you will not be able to view account balances, review transactions, process ACH, utilize Remote Deposit Capture or mobile deposit.
➡️Please continue to reference our timeline leading up to our conversion. Once the conversion is complete and live on October 21st you'll be able to enjoy new features and an improved banking experience.
If you have questions or need assistance, your Northwest Bank Treasury Management Representative is here to support you before, during, and after the conversion!
There are several reasons for this conversion.
The new Business Online Banking platform will be available beginning October 21st. We will communicate important dates, including any service interruptions, as the conversion approaches.
Customers will gain access to:
No. Existing users will not need to re-enroll in Business Online Banking.
You should have:
No. In most cases, you will continue using your current username. Usernames will migrate over to the new Online Banking.
Yes,
Users currently utilizing a soft token may need to download and activate a new token application. Northwest Bank will provide detailed instructions before launch.
Yes. The new platform includes enhanced security and authentication features designed to
protect your accounts and business information.
ACH history will not convert to the new system, so if you would like to save previously sent ACH payments or collections for future use, please save them as an ACH template in your current online banking platform by end of day on October 9, 2026.
To convert a previously sent ACH into an ACH Template:
The new platform utilizes enhanced ACH functionality and file structures that require templates to be recreated or uploaded into the new system.
ACH history will not convert to the new system, so if you would like to save previously sent ACH payments or collections for future use, please save them as an ACH template in your current online banking platform by end of day on October 9, 2026.
To convert a previously sent ACH into an ACH Template:
Contact your Treasury Management Representative with questions.
Payroll processing dates may be impacted around conversion weekend.
Customers should review the conversion timeline coming soon and submit payroll files according to the published schedule.
If you have upcoming payroll deadlines, please contact your Treasury Management representative for guidance.
Scheduled ACH payments, including recurring payments, with an effective date of October 22nd or later will not transfer to our new platform. After the conversion, you'll need to re-establish any ACH payments you wish to continue.
Some wire settings or templates may require review after conversion.
Additional information will be communicated to impacted customers before launch.
Yes, provided your user credentials and security authentication are functioning properly.
Yes. Existing users and entitlements are expected to be transferred.
We recommend reviewing all users and permissions after conversion.
Approval limits and user permissions are expected to be transferred; however, we recommend verifying settings after your first login.
